Operating well – what I learned at Stripe (
samgerstenzang.substack.com)
Page Description: Over the last few years, I’ve grown from a fine to a good operator.
Reinforce your goals everywhere. Constantly restate the goal and how it maps to your vision and strategy. Ask how every initiative contributes. The first order effect is to make sure your team is working on the most important things. But the second order effect is to ensure your team is applying the goal to the thousand invisible decisions that will happen in the course of their work. Put the one line goal at the top of every doc.
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July 30, 2025 #