Deep Users

Meaning Beyond Metrics

How do you measure your most engaged and loyal users?

Media organizations struggle with this espeially because they have no product. They have no action that grounds their experience. Most businesses have some kind of puchase, subscription, signup etc that can stand as a proxy.

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Notes on Search and AI

January 31, 2024

This post was written by Tom Critchlow - blogger and independent consultant. Subscribe to join my occassional newsletter: